We are seeking a highly competent Billing Specialist that can handle a variety of attention to detail required financial and non-financial tasks in a fast-paced high-volume environment. The Billing Specialist will support the entire customer base by processing of incoming payments, addressing and resolving customer questions and issues relating to invoices, and providing regular, accurate reports of billing data.

What You Will Do

• Processing and posting customer payments.
• Prepare account breakdown reports to ensure customers understand invoices and billing cycles.
• Propose and prepare payment plan arrangements for delinquent accounts.
• Work collaboratively with the Operations Team, Management, and other departments to ensure superior customer service.
• Resolve customer and billing issues via phone and email.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Applying credits, invoice reconciliation, and customer disputes.
• Researching customers' payments.

What You Bring

• Minimum of 1+ years of Accounts Receivable.
• Adherence to laws and best practices in regard to customers and data.
• Comfortable dealing with numbers and the processing of financial information.
• Excellent knowledge of MS Office (particularly Excel).
• High degree of attention to detail.
• Must have strong organization, communication, and multi-tasking skills with an ability to prioritize tasks and work well in a fast-paced environment.
• NetSuite experience is preferred.
• Excellent interpersonal skills to include both internal and external client-facing interactions.
• Applicants must have permanent work authorization in the U.S.; we are not sponsoring visas for this role.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.